Terms of Service

These terms apply to use of the BaroChat service provided by FIRASS SION S.R.L. (“Company”, “we”). By creating an account, starting a free trial, completing checkout, or otherwise using the service, you agree to these terms. No separate bilateral paper contract is required; the contract is formed online when you accept these terms and purchase or activate a plan.

1. Business customers only (B2B)

BaroChat is offered only to businesses (for example grocery stores and trading companies) acting in the course of their trade, business, craft or profession. The service is not intended for consumers (natural persons acting outside their trade or profession). By subscribing, you represent that you are contracting as a business and that billing details (company name, tax/VAT ID where applicable) are those of that business.

Because this is a B2B contract, the EU consumer right of withdrawal (14-day cooling-off under Directive 2011/83/EU) and related consumer-only rules do not apply. If mandatory law nevertheless treats you as a consumer in a specific case, those mandatory rules prevail over conflicting wording in these terms.

2. The service

BaroChat provides AI-assisted responses that connect store inventory/order information with WhatsApp customer inquiries, plus related dashboard features. Features may vary by plan and integration status.

3. Accounts and responsibilities

• You must create an account with accurate information and keep login credentials secure.
• You (the store/business) are primarily responsible for store data, WhatsApp connection, and customer communications.
• Use that violates WhatsApp/Meta policies (illegal content, spam, false inventory claims, etc.) is prohibited.

4. Fees, invoices and billing

• BaroChat subscription fees are charged according to the published plans (e.g. via Stripe), typically in EUR unless otherwise stated.
• Payments are collected under the business details you provide (company name and, where collected, tax/VAT information). The Company issues invoices to that business for paid subscriptions.
• Plan upgrades may charge a prorated difference for the remaining billing period immediately. Downgrades may take effect for subsequent billing periods as described in the product/dashboard.
• WhatsApp messaging fees: when a customer asks about inventory (or similar) on a store Business WhatsApp connected to BaroChat and BaroChat replies, Meta messaging fees are usually free under Meta’s current policy; store marketing/promotion sends may be charged by Meta. See WhatsApp fees.

5. Cancellation and refunds

• Cancellation: You may cancel the subscription at any time via the billing portal in the dashboard or by contacting support. Cancellation stops future renewals. You retain access until the end of the period already paid, unless the Company terminates earlier for breach.
• No refunds for unused time (B2B): Except where mandatory law requires otherwise, subscription fees already paid (including prorated upgrade charges) are non-refundable. We do not refund unused days in a billing period after cancellation.
• Free trial: The free trial has no subscription charge. When the trial ends, paid access requires an active paid plan. Trial periods are not refundable cash credits.
• Billing errors: Duplicate or clearly erroneous charges by the Company will be corrected (refund or credit) after verification.
• Service credits (discretionary): For material, prolonged outages of BaroChat itself (excluding WhatsApp/Meta, Stripe, POS or other third parties), the Company may, at its discretion, offer a service credit. Credits are not an admission of liability and are not cash refunds unless we say so in writing.

6. AI and availability

AI replies are based on registered inventory and settings but may contain errors, delays, or inaccuracies. Staff should confirm important transactions, allergens, and legal notices. The service is provided “as is” and uninterrupted availability is not guaranteed.

7. Intellectual property

Rights in BaroChat software, trademarks, and content belong to the Company or rightful owners. Unauthorised copying or resale is prohibited.

8. Limitation of liability

To the extent permitted by law, the Company is not liable for indirect, special, or consequential damages. Direct damages may be limited to the BaroChat subscription fees you paid to the Company in the three months before the claim. Failures of WhatsApp, Meta, payment providers, POS, or other third parties are governed by those providers’ terms.

9. Termination by the Company

The Company may restrict or terminate access after notice (or immediately if urgent) for policy violations, non-payment, or misuse. Fees already paid remain non-refundable except as stated in section 5 or required by mandatory law.

10. Governing law

These terms are governed by the laws of Romania. Disputes may be brought before the competent courts of Romania, without prejudice to any mandatory venue rules that apply.

11. Contact

[email protected]